After-sales Service
30 days return:
1.Scenarios we accept
☑For the buyer's own reasons (such as do not like, etc.), under the condition that the goods are new and do not affect the secondary sale of goods, subject to the date of shipment, within 30 days.
☑when receiving the goods to confirm that there are quality problems please contact customer service, inform the goods there are quality problems in the specific circumstances, the number of products and take photos to provide relevant evidence to customer service.
☑Hold payment records and order information
2.Scenarios we don't accept
☒Damaged outer packaging or goods, accessories missing
☒Seconds, promotions and other activities marked non-refundable and non-exchangeable goods, subject to the current activity description.
☒Goods that are more than 30 days old from the date of arrival.
☒payment records and order information are not available will not be returned.
3.Express and Shipping
①If the goods are sent back directly without the consent of customer service for return requests, LL will not be responsible for storage, reshipping, refunds and, if necessary, LL has the right to dispose of the stranded goods.
②Please use LL's designated courier company to return goods due to misdelivery or quality issues, etc.
③All returns need to be sent back to the customer first advance shipping costs, cash on delivery express, LL will be rejected by all.
④First time return for personal reasons or first time issue return due to quality issues, customers can get $5 shipping allowance within 3 working days after the courier is signed for at the depot.
⑤Second time for return is not eligible for shipping allowance discount.
4.Refund time
①We will process refunds within 2 business days of the courier picking up the delivery. Refund arrival cycle = refund processing time + bank processing time. The order amount is returned to the original payment method of the order.
1 year replacement:
1.Scenarios we accept
☑In the case of non-human damage, any quality problems within one year, we give you a new one for free.
2.Scenarios we don't accept
☒droppoing in the water, heavy pressure, falling, self-disassembly and other acts belong to human damage.
3.Express and Shipping
①without the consent of customer service directly sent back to the goods requested for exchange, LL is not responsible for storage, re-shipment, LL has the right to deal with stranded goods if necessary.
②Where a new exchange requires the customer to advance shipping costs, cash on delivery courier, LL will all refuse to accept.
③After the courier is signed for at the warehouse, LL's after-sales department will verify that if the goods are in line with the exchange policy, LL will give the customer a $5 freight allowance within 3 business days.
4.Processing time
① We will process your request for a new replacement within 5 business days.
3-year warranty:
1.Scenarios we accept
☑In the case of non-human damage, any quality problems within three years, we repair free of charge..
2.Scenarios we don't accept
☒droppoing in the water, heavy pressure, falling, self-disassembly and other acts belong to human damage(If you need to return to the factory for repair, the buyer pays the repair fee).
3.Express and Shipping
①Buyers pay for round-trip shipping.
②The courier of cash on delivery, LL will refuse to accept.
4.Repair time
① Within 7 working days after the goods arrive at the warehouse.
5.Conclusion
Wish you a happy life and look forward to our services to bring you a pleasant shopping experience.